Contacts

Contacts

If you need help with Exchange-USDT.org, please contact our support team using the details below.

Support

General questions, swap-related inquiries, and assistance requests:

[email protected]

Media and Partnership Inquiries

For business, editorial, or partnership requests, please use:

[email protected]

What to Include in Your Message

To help us review your request faster, please include:

Trader pointing at a candlestick price chart on a laptop next to world clocks
the exchange route you selected
the approximate date and time of the transaction
the transaction hash (TXID), if available
the wallet address used to receive funds
a clear description of the issue

Please do not send private keys, seed phrases, or wallet passwords under any circumstances.

Response Scope

We can help with topics such as:

  • supported USDT networks
  • route availability
  • general processing questions
  • status checks based on available transaction details
  • compliance-related follow-up requests
  • website feedback and technical issues

Compliance Requests

If your transaction is placed on hold for review, you may be asked to provide additional information under our AML procedures. Please follow the instructions sent by support and provide documents only through the communication channel specified in that message.

Important Notice

Blockchain transfers are irreversible. Before contacting support about a mistaken transfer, double-check:

  • the blockchain network used to send funds
  • the destination wallet address
  • whether the selected route matches the asset and chain you used

Using the wrong network may delay processing or make recovery impossible in some cases.